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Frequently asked questions
How can I ensure the best patient positioning for consistent images?
The Observ’s patented Face Positioning System (FPS) provides visual feedback to guide correct positioning. Instruct patients to align the lines in the FPS screen to form one continuous line. If the middle line appears too high, ask them to tilt their forehead forward; if too low, tilt it backward. Proper positioning is essential for accurate and repeatable imaging results.
What should I do if my Observ device makes unusual noises or behaves erratically?
Discontinue use immediately and contact your dealer for support. There are no user-serviceable parts inside the Observ, and it should only be serviced by authorized personnel. Attempting to open or repair the device yourself may void your warranty and could potentially cause safety hazards.
The lightshade has become soiled. How should I clean it?
Remove the lightshade from the Observ and clean it with a damp cloth. For stubborn stains, use warm water and mild detergent on a cloth. Important: Never machine wash the lightshade or place it in a dryer, as this can damage the material and affect its light-blocking properties.
My polarisation visor needs cleaning. What’s the proper method?
Remove the rubber eye piece from the visor first. Clean the visor using hand-warm water with mild detergent, then rinse well. Ensure the rubber eye piece is completely dry before reattaching it to the visor. Never use harsh cleaning agents on the polarisation components.
Can I use regular cleaning products on my Observ?
No, avoid using abrasive cleaners or organic solvents like benzene, acetone, or thinner on any part of the device. Never use liquid cleaners on the light emitters or Face Positioning System. For the chinrest, use only medical disinfectant wipes with a maximum of 70% isopropyl alcohol. Follow the specific cleaning instructions in section 2.3 of your user manual for each component.