Questions. Answered.

The Observ system can be fully personalized to reflect your clinic’s unique identity and service offerings. Through Sylton Connect, you can add your logo and credentials to all patient reports, creating a seamless brand experience. The customizable treatment and product catalogs allow you to feature only the services and products you actually offer, ensuring all recommendations align perfectly with your practice focus.

Sylton Connect’s Catalog Manager allows you to build a comprehensive treatment menu that perfectly matches your clinic’s offerings. You can customize treatment names, descriptions, pricing tiers, and even mark certain treatments as “preferred” to highlight your signature services. This personalization ensures that all recommendations made during patient consultations accurately reflect your actual service menu.

By customizing your concerns catalog in Sylton Connect, you can focus on the specific skin issues your clinic excels in addressing. This targeted approach allows you to emphasize your areas of expertise during consultations. For example, if your clinic specializes in pigmentation treatments, you can create detailed pigmentation categories that align with your specialized treatment protocols.

Absolutely. Sylton Connect features an extensive Brand Library with pre-filled catalogs of the most popular cosmeceutical brands in the professional industry. You can import entire product lines or select only the specific products you carry, saving significant time compared to manual entry. The Brand Library is continuously updated to include new products and brands based on market demand.

Yes, Observ reports are fully customizable. You can add your clinic logo, practitioner credentials, and contact information to create a professional, branded experience. You control exactly which elements appear in each report—from selected images and highlighted areas to recommended products and treatments. This flexibility allows you to create concise summaries or comprehensive treatment plans depending on each patient’s needs.

You can update your catalogs as frequently as needed through Sylton Connect. When you add new treatments or products to your offering, simply add them to your catalog through the intuitive Catalog Manager interface. All updates synchronize automatically to all devices connected to your account, ensuring your entire team always has the most current information.

Yes, with Sylton Connect Pro, multiple locations within the same company can access and use identical customized catalogs. This ensures consistent patient experiences and recommendations across all your locations while maintaining your unique brand identity throughout the patient journey.

While Observ operates as a standalone system, the Sylton Connect platform allows you to export reports that can be added to your existing patient records. Many practices maintain their Observ documentation alongside their primary management system for comprehensive patient care.

Absolutely. With Sylton Connect, multiple practitioners can share one Observ device while maintaining individual user accounts. Patient data is synchronized to the cloud and accessible to authorized team members, enabling seamless collaboration without the need for multiple devices.

For optimal image quality:

• Use a current iPad Pro model (see our compatibility list on the website)
• Keep your iPad camera lens clean with a soft cloth
• Clean the lens of the iPad visor regularly
• Ensure all protective films have been removed from the device
• Clean the transparent window inside and outside the Observ

Observ devices are remarkably compact, requiring only about 1m² (10ft²) of space for operation. Their lightweight design also makes them easy to store when not in use or to move between treatment rooms when paired with our Mobile Stand.

While all our devices are designed for intuitive operation, we recommend connecting with your local dealer for training options. Our dealers receive extensive education and can help you maximize the potential of your Observ. Understanding the full capabilities of the device will enhance your consultations and patient outcomes.

The Facial Expressions feature allows practitioners to document dynamic facial movements and analyze how muscle activity affects appearance. This is particularly valuable for neurotoxin treatments, as it identifies precisely which muscles contribute to specific concerns and helps predict how treatments will affect expressions, preventing unnatural outcomes.

The precise facial positioning system ensures consistent before-and-after documentation, allowing for exact comparisons of treatment outcomes. This detailed visual evidence not only validates your expertise but also builds patient trust in subtle improvements that might otherwise go unnoticed, supporting long-term treatment plans.

No, the facial analysis features serve as visualization tools that support your professional expertise rather than dictating specific techniques or products. These visual insights integrate with your clinical judgment, helping to refine your treatment planning while respecting your training and preferred methods.

Visual documentation of facial harmony, symmetry, and expressions transforms abstract discussions into clear, understandable concerns. Patients can see exactly what the practitioner is addressing, creating realistic expectations and stronger agreement on treatment approaches. This visual communication is especially valuable for patients new to aesthetic procedures.

The Facial Symmetry visualization clearly highlights subtle asymmetries that might be missed during standard consultations. By identifying these differences before treatment, practitioners can adjust injection volumes and placement to create more balanced results, enhancing patient satisfaction and reducing the need for corrections.

The Facial Harmony feature provides standardized views that assist in proportion analysis, helping practitioners develop holistic treatment approaches that enhance natural beauty. This visualization supports balanced treatment planning across multiple areas rather than focusing on isolated concerns, resulting in more harmonious outcomes.

The Observ 520x includes specialized facial analysis features that enhance injectable assessments. The facial symmetry visualization highlights subtle asymmetries, while the facial expressions mode allows practitioners to observe how dynamic movement affects the face. These insights guide precise injection placement for natural-looking, balanced results.

Absolutely. By visually demonstrating skin concerns, Observ creates powerful motivation for patients to address these issues. The clear visualization transforms abstract discussions into concrete evidence, significantly increasing product recommendations and purchases. Many practices report 30-40% increases in retail sales after implementing Observ into their consultation process.

With appropriate patient consent, before-and-after images from Observ make compelling content for social media, websites, and practice marketing materials. Many successful practices feature the Observ experience in their patient journey videos and testimonials, highlighting the advanced technology as a differentiator.

The most effective approach is integrating Observ into all skin consultations, where improved results naturally generate word-of-mouth referrals. Additional strategies include placing the device in a visible location to spark patient curiosity, featuring it on your website, and sharing before/after comparisons on social media (with patient consent).

This depends on your market positioning and business strategy. Common approaches include:

• Offering analysis as a standalone paid service
• Providing analysis at a reduced fee when patients purchase products or treatments
• Including analysis within an initial consultation package
• Offering complimentary analysis while increasing treatment prices
• Using analysis as a value-added service to differentiate your practice

Observ devices significantly enhance patient retention by providing visual documentation of progress over time. This before-and-after comparison creates powerful proof of results that builds trust and satisfaction. Additionally, the comprehensive consultation experience creates a professional impression that distinguishes your practice from competitors.

Yes, you can share Observ reports through email, print, AirDrop, or team collaboration platforms. This allows patients to review your recommendations and visual documentation at home, enhancing their understanding and commitment to the treatment plan.

Observ reports are fully customizable to match your practice style. Reports can include Observ images, highlighted areas, your annotations, treatment recommendations, product suggestions, and skincare guidance. You control what information to include for each patient.

Practices report that the Observ significantly enhances patient loyalty and referrals by creating more successful treatment outcomes. The before-and-after documentation builds trust in your expertise, while the comprehensive approach to skin health creates lasting relationships. Many established practices attribute sustained growth to the patient loyalty fostered by their Observ-enhanced consultation process.

The visual evidence provided by Observ removes the hesitation many practitioners feel when making treatment and product recommendations. By showing concrete proof of skin concerns, team members can confidently suggest appropriate solutions without feeling “pushy.” This confidence translates directly to higher conversion rates and increased practice revenue.

Absolutely. The Observ creates a memorable, high-tech consultation experience that positions your practice as innovative and thorough. This technological differentiation is particularly valuable in competitive markets where patients are choosing between multiple providers. Many practices feature their Observ technology in marketing materials to attract technology-conscious patients.

The Observ creates powerful visual evidence that transforms abstract product discussions into concrete recommendations. Patients who can see specific concerns are significantly more likely to invest in recommended products. Many practices report that their skincare product sales increase by 30-40% after implementing Observ into their consultation process.

Yes, the Observ excels at facilitating treatment packages rather than single-service bookings. By revealing multiple skin concerns simultaneously (e.g., pigmentation, texture issues, and vascular conditions), it creates natural opportunities to recommend comprehensive treatment plans that address all identified issues, significantly increasing your average treatment value.

Our website features an interactive ROI calculator that allows you to input your practice’s specific variables—including current consultation rates, treatment conversions, and product sales—to project your expected return. This personalized calculation helps you understand exactly how quickly your Observ investment will pay off based on your unique business metrics.

Practices typically see improvements in several key areas: treatment conversion rates increase by 30-40%, retail product sales grow by 20-30%, average transaction value rises, and patient retention improves significantly. The visual evidence provided by Observ creates stronger patient understanding and acceptance of comprehensive treatment plans.

The Observ delivers ROI through multiple revenue streams: increased treatment bookings, higher product sales, and enhanced patient retention. By visually demonstrating skin concerns, practitioners can more effectively recommend appropriate treatments and products. Most practices report that their Observ device pays for itself within 6-12 months through these increased revenue opportunities.

Observ Extension Kits expand your visualization capabilities beyond facial analysis to include hands, neck, and décolleté areas. These specialized accessories create optimal imaging conditions for these additional areas, allowing for comprehensive assessment and documentation of aging and skin concerns throughout the upper body.

The Neck & Décolleté Kit includes an Extended Lightshade (59 x 59 cm), a Comfort Wrap (170 x 85 cm) to conceal reflective fabrics, a Décolleté Rest (17.4 x 2.3 x 4 cm) for optimal positioning, and a Storage Bag (70 x 75 cm) to keep all components organized.

The Hands Extension Kit contains a specialized Hands Lightshade (44 x 44 x 16.5 cm) and four washable wrist covers made from 100% polyester. These components create the ideal imaging environment for capturing detailed hand images to visualize fine lines, pigmentation, and texture changes.

Extension Kits open additional treatment opportunities by revealing concerns patients may not have considered addressing. By visualizing pigmentation, texture changes, and signs of aging in the hands, neck, and décolleté, you can recommend appropriate treatments and products for these areas, expanding your service scope and increasing average patient spend.

Many practitioners report that hands, neck, and décolleté areas often show visible improvement more quickly than facial treatments, as these areas typically haven’t received previous care. This quick response creates powerful before-and-after documentation that reinforces patient satisfaction and builds confidence in your comprehensive approach.

A comprehensive approach to aesthetic care should address all visible areas that show signs of aging. The hands, neck, and décolleté often reveal sun damage and aging changes even before the face, yet are frequently overlooked. Providing analysis and treatment recommendations for these areas creates more holistic care plans and increases treatment and product opportunities.

The Observ Mobile Stand is a height-adjustable, wheeled support system designed specifically for Observ devices. It brings mobility and flexibility to your practice, transforming any room into a powerful consultation space and adapting to your workflow rather than disrupting it.

The Mobile Stand features one-hand height adjustment (from 101cm to 145cm), smooth-rolling wheels with sturdy brakes, compatibility with any chair or stool type, and integrated cord management. Its stable design ensures consistent imaging while its mobility allows you to bring the technology directly to your patients.

Yes, the Mobile Stand is compatible with both the Observ 520x and Observ 320, providing the same mobility and flexibility benefits regardless of which device you use in your practice.

By allowing height adjustments between 101-145cm with just one hand, the Mobile Stand accommodates patients of various heights while seated in any chair type. This adaptability ensures proper chin positioning for optimal imaging without requiring patients to contort into uncomfortable positions.

Rather than dedicating a fixed room for skin analysis, the Mobile Stand allows practitioners to wheel the Observ between consultation rooms, treatment areas, or even different floors. This flexibility maximizes device utilization across multiple practitioners and eliminates the need to move patients between rooms.

The Observ’s patented Face Positioning System (FPS) provides visual feedback to guide correct positioning. Instruct patients to align the lines in the FPS screen to form one continuous line. If the middle line appears too high, ask them to tilt their forehead forward; if too low, tilt it backward. Proper positioning is essential for accurate and repeatable imaging results.

Discontinue use immediately and contact your dealer for support. There are no user-serviceable parts inside the Observ, and it should only be serviced by authorized personnel. Attempting to open or repair the device yourself may void your warranty and could potentially cause safety hazards.

Remove the lightshade from the Observ and clean it with a damp cloth. For stubborn stains, use warm water and mild detergent on a cloth. Important: Never machine wash the lightshade or place it in a dryer, as this can damage the material and affect its light-blocking properties.

Remove the rubber eye piece from the visor first. Clean the visor using hand-warm water with mild detergent, then rinse well. Ensure the rubber eye piece is completely dry before reattaching it to the visor. Never use harsh cleaning agents on the polarisation components.

No, avoid using abrasive cleaners or organic solvents like benzene, acetone, or thinner on any part of the device. Never use liquid cleaners on the light emitters or Face Positioning System. For the chinrest, use only medical disinfectant wipes with a maximum of 70% isopropyl alcohol. Follow the specific cleaning instructions in section 2.3 of your user manual for each component.

We recommend regular cleaning to maintain optimal performance. Clean the outer housing and stand with a damp cloth as needed. Use the provided microfiber cloth to clean reflective surfaces and the client mirror. For frequently used components like the chinrest, disinfect between patients with soft, moist medical disinfectant wipes containing a maximum of 70% isopropyl alcohol.

First, ensure your Observ is powered on (blue power button light). Check your iPad’s Bluetooth settings to verify Bluetooth is enabled and that airplane mode is disabled. In your iPad settings, confirm the Observ app has permission to use Bluetooth. If pairing issues persist, try forgetting the device in your settings and repeating the pairing process described in section 3.3 of your user manual.

The Universal iPad Visor accommodates various iPad models with adjustable arms. Use the provided allen key to loosen the screws on the back of the visor, then reposition the arms to fit your specific iPad model. Ensure your iPad’s camera is properly centered with the visor’s camera opening before tightening the screws. For detailed instructions, refer to section 3.1.1 in your user manual.

For optimal image quality, check the following:

• Clean your iPad camera lens with the provided microfiber cloth
• Clean both sides of the lens in the iPad visor
• Ensure all protective films have been removed from the device’s transparent screens
• Clean the transparent window inside and outside the Observ
• Check that your iPad model is compatible with your Observ version

If your Observ is connected to an iPad via Bluetooth, the manual buttons are temporarily disabled. Close the Observ app on your iPad to regain manual control over the device. If the issue persists after closing the app, try disconnecting and reconnecting the power adapter.

First, verify that the device is connected to the power supply using the provided adapter. Check that the power outlet is functioning properly. When correctly powered, the power button should display a yellow light. If you’ve confirmed these items and the device still doesn’t power on, contact your dealer for support.

We regularly release app updates with new features and improvements. Always update your Observ app to the latest version through the App Store. Additionally, keep your iPad’s iOS updated to the most recent version compatible with your device to ensure optimal performance and access to all features. Software updates are free and typically take just a few minutes to install.

All Observ devices come with a two-year warranty against factory defects in material and workmanship under normal use and maintenance. This warranty period begins from the date of original purchase by the end-user. Proof of the original purchase date and device serial number is required for warranty service.

In addition to the initial training provided by your dealer, many dealers offer advanced training sessions to help you maximize the capabilities of your Observ device. Contact your local dealer to inquire about additional training opportunities, including one-on-one sessions and team workshops.

Sylton provides technical support through our local dealer network. Your dealer is your first point of contact for any technical questions or support needs. They are extensively trained on our products and can address most issues quickly. For more complex situations, dealers have direct access to our technical team.

Sylton Connect is a comprehensive membership platform that transforms how your practice manages patient data. It offers secure cloud storage, advanced catalog management capabilities, and seamless access to patient sessions across all your devices. This integrated system helps clinics streamline their workflow while maintaining the highest security standards for patient information.

Sylton Connect enhances your practice in multiple ways: secure cloud backup of all patient data, team collaboration through shared access to patient information, ability to perform consultations from any device, customizable product and treatment catalogs, and access to pre-filled brand catalogs that save significant setup time. All these features work together to create a more efficient, collaborative workflow experience.

Sylton Connect was developed with teamwork as a core value. When patient images are captured with any Observ device, they’re automatically available in the Sylton Connect portal for all authorized users in your clinic. Team members can prepare for consultations in advance, continue sessions in different rooms, or review treatment progress together without passing devices between practitioners.

No, Sylton Connect is completely optional. Your Observ device will function fully without Sylton Connect, storing data locally on your iPad. However, without Sylton Connect, you won’t have cloud backup protection, multi-device access, or team collaboration features. Many practitioners find these capabilities essential for maximizing the value of their Observ investment.

You can access the online portal by visiting connect.sylton.com and logging in with your account credentials. The portal provides access to all your patient data, catalog management tools, and administrative settings from any web browser on any device with internet access.

Sylton Connect can be used by any Observ 320 and Observ 520x owner. It’s designed to support individual practitioners, multi-provider clinics, and even multi-location enterprises. Multiple team members can be added to a single account, creating a seamless workflow between practitioners while maintaining control over user permissions.

Sylton Connect Free provides up to 5GB of secure cloud storage, full access to the Sylton Connect portal including the Catalog Manager, data management capabilities, and 24/7 patient consultation functionality. This allows you to experience all the features of Sylton Connect before deciding if you need additional storage.

To check your current storage usage, go to “Company” in the menu and select “Sylton Connect.” This page displays your current storage plan, how much space you’ve used, and when your plan expires. Monitoring your usage regularly helps you determine when it might be time to upgrade to a larger storage plan.

If you need more storage beyond the free 5GB, you can easily upgrade to Sylton Connect Pro through the Product Advice section in your account settings or the Sylton Connect menu in the Observ app. The upgrade takes effect immediately, increasing your available storage capacity.

Sylton Connect Pro offers expanded storage options starting at €4.99 per month for 25GB. Additional plans include 100GB for €20 per month, 200GB for €40 per month, and larger custom enterprise solutions. Annual subscriptions offer a two-month discount compared to monthly payments.

We accept most major credit cards and PayPal for payment. All transactions are processed securely through our trusted payment partner, Stripe.

If you reach 80% of your storage capacity, you’ll receive notifications recommending an upgrade to avoid disruption. If you exceed your storage limit without upgrading, any new data will only be stored locally on your iPad without cloud backup. Previously uploaded data remains accessible, but new sessions won’t be automatically synchronized to the cloud.

Yes, you can change your storage plan at any time through the Product Advice page in the Sylton Connect portal. Upgrades take effect immediately, while downgrades will take effect at the end of your current billing period (monthly or yearly). Be aware that if you downgrade to a plan with less storage than you’re currently using, data exceeding the new limit won’t be backed up to the cloud.

Billing is processed automatically on either a monthly or annual basis, depending on the plan you select. Your payment information is securely stored by our payment partner, Stripe, and you’ll be charged according to your selected plan and payment frequency.

We employ advanced 128-bit and 256-bit encryption technologies with end-to-end encryption, protecting your data not only in the cloud but also on your iPad and during transfer. Each user has a unique encryption key, so if one key is ever compromised, your data remains secure. Additionally, passwords are never stored directly but are converted into a 128-bit code, making your patient information highly secure at every point.

Yes, Sylton Connect is fully compliant with both GDPR and HIPAA regulations, ensuring your practice meets the highest standards for patient data protection across regions. Our system was designed from the ground up with these regulations in mind, making compliance seamless for your practice.

Without Sylton Connect, any patient data stored only on your iPad will be lost when you uninstall the app. However, if you’ve activated Sylton Connect, all your data is securely backed up in the cloud and can be accessed again when you reinstall the app and log in to your account.

While Sylton Connect provides the technical infrastructure for compliance, you should still follow best practices: obtain proper patient consent for storing their data, maintain appropriate access controls by only giving accounts to authorized staff, use strong unique passwords, and log out of shared devices when not in use. The system’s design supports your compliance efforts, but good operational security remains essential.

To ensure optimal performance and meet regional compliance requirements, Sylton Connect operates through five data centers worldwide: North Virginia (serving North and South America), Frankfurt (serving Europe and Africa), Mumbai (serving Asia), Sydney (serving the Pacific region), and Canada (serving Canadian users with specific data residency requirements). You can select your preferred data center during account setup.

Yes. Administrators can remove users by going to “Company” in the menu, selecting “Manage users,” clicking the three dots next to the user you wish to remove, and selecting “Delete user.” After confirmation, the user will immediately lose access to your company’s account and data.

Yes, users can update their own information by going to “Account” in the menu, where they can modify their details and add or change their profile picture. However, email addresses cannot be changed as they serve as unique identifiers. If an email address was entered incorrectly, the account must be deleted and recreated with the correct email.

For multiple locations, we recommend using a single main company account and adding all practitioners as users rather than creating separate company accounts. This approach allows for seamless data sharing between locations while maintaining organization through user management. Data cannot be transferred between separate company accounts for security reasons. Always keep patient data safety and your local privacy regulations in mind when allowing users access to your patient data pool.

To make another user an administrator, go to “Manage users,” find their name, click the three dots to the right of their name, and select “Make admin.” Upon their next login, they’ll have admin privileges, allowing them to manage users, company details, and access all administrative functions.

As an administrator, go to “Company” in the menu and select “Manage users.” Click “Add new user” and enter the new user’s name and email address. They’ll receive an invitation by email to join your company. Using the link in the email, they can set their password and gain access to your company’s Sylton Connect account.

Currently, Sylton Connect focuses exclusively on patient data management and collaboration rather than analytics. The system is designed to streamline workflow, enhance patient consultations, and ensure secure data storage rather than generating usage statistics or business intelligence metrics. If you’re interested in tracking business metrics, we recommend using dedicated practice management software alongside Sylton Connect.

Currently, Sylton Connect does not include detailed audit logs for tracking individual user activity on specific patient records. The system focuses on enabling seamless collaboration rather than detailed access tracking. As an administrator, you can manage user permissions by assigning appropriate roles (admin or regular user), but detailed access logs are not currently available. For practices requiring advanced audit capabilities, we recommend complementing Sylton Connect with specialized compliance management software.

Beyond facilitating workflow, Sylton Connect provides valuable training opportunities. New team members can study anonymized case examples, experienced practitioners can share successful treatment approaches, and the entire team can access a consistent catalog of products and procedures. This unified approach enhances team cohesion and ensures consistent patient experiences.

Yes, you can export catalogs from one device and import them to another, making it easy to maintain consistency across multiple locations. Administrators can export any catalog through the three-dot menu, and import it at another location to ensure all practices in your network offer consistent recommendations.

Yes, the Catalog Manager allows you to develop concept catalogs that you can work on without affecting your active catalog. Only one catalog can be active at a time, but you can prepare new catalogs in advance of seasonal changes, new product launches, or practice expansions, then activate them when ready. This feature is particularly valuable for practices that update their offerings regularly.

Sylton Connect excels at tracking treatment progress. The system stores all patient images with precise positioning data, allowing for exact comparisons over time. Through the portal, you can easily create side-by-side comparisons that demonstrate treatment effectiveness to patients, enhancing their confidence in your care and encouraging treatment compliance.

Sylton Connect transforms your workflow by enabling seamless transitions between devices. For example: a staff member can capture initial images with the Observ on an iPad, a practitioner can then access these images on a desktop computer in a consultation room, and finally display the results on a large screen during patient education. This multi-device capability eliminates the need to transfer the Observ between rooms or to have patients move between different areas of your clinic. You can even stream to any available screen in your facility to create an impressive, professional consultation experience anywhere.

Yes, one of the powerful benefits of Sylton Connect is the ability to prepare for consultations from any device. You can review past patient sessions, prepare treatment recommendations, and even pre-fill patient information before appointments. This preparation can significantly enhance the efficiency and personalization of your patient interactions.

Synchronization typically occurs within seconds of capturing new patient data, provided you have an active internet connection. The exact timing depends on your internet speed and the amount of data being transferred. You can check the synchronization status in the app to confirm when uploads are complete.

If you’re using Sylton Connect, your data is securely stored in our cloud, allowing you to immediately access it from any other iPad or through the Sylton Connect portal on any computer. Simply install the Observ app on a new iPad, log in to your account, and all your patient data will be available for synchronization.

You can update, change, or add payment information through the Billing Information section in the Sylton Connect portal. All payment details are securely stored by our payment partner, Stripe, using industry-standard security protocols.

Your invoices can be accessed through the payment portal, which you can reach via the Billing Information section in the Sylton Connect portal. This section provides a complete history of your transactions and subscription details.

If you’re experiencing performance issues, try these troubleshooting steps: 1) Ensure your iPad is running the latest iOS version, 2) Update the Observ app to the latest version, 3) Check your internet connection speed and stability, 4) Close other apps running in the background, 5) Restart your iPad, and 6) If problems persist, try logging out and back into your Sylton Connect account. For persistent issues, contact our support team.

For any technical difficulties or membership inquiries, contact us through the Sylton Connect portal, our website, or directly at connectsupport@sylton.com. Our support team is available to assist with troubleshooting and answering questions about your membership.

When sharing images, you can select “Anonymize” in the menu to access the anonymization screen. This allows you to draw squares over identifying features like the eyes. After saving these changes, toggle the “Use anonymous layer” switch to apply the anonymization before sharing the images.

When viewing a patient session, select “Report” to view the comprehensive session information. In the upper right corner, click the share button and select how you want to share: email, print, or save images. You can customize which images and information to include in the report by using the checkboxes to select or deselect specific content.

Yes, the Observ app stores patient data locally on your iPad, allowing you to access existing patient information even without an internet connection. However, synchronization with Sylton Connect and sharing capabilities require internet connectivity. When you reconnect to the internet, any new data will automatically sync to the cloud.

To access patient sessions, go to “Clients” in the menu and use the search bar to find the patient by name, email, client ID, date of birth, or address. For privacy protection, no results are displayed until you begin searching. Once you select a patient, you can access their details and sessions through the menu or by clicking the “Client session” button in the upper right corner.

You can add new patients directly through the Sylton Connect portal by going to “Clients” in the menu and clicking “New client.” Fill in the patient information, ensuring you complete the required fields (last name, email address, and terms acceptance). This allows you to prepare patient records in advance of appointments.

Yes, administrators can modify the email templates used when sharing reports with patients. Go to “Company” in the menu and select “Email template” to customize the subject, header, body, and footer of your patient emails. The system supports personalization using tags like [company name], [client ID], [first name], and [last name], which are automatically populated with the patient’s information.

To add or modify pricing, select the product or treatment in your catalog and look for the “Timing & price” field for treatments or “Sizes & prices” field for products. For products, you can add multiple sizes and their corresponding prices by clicking on the field, which opens a popup where you can enter size and price information and add additional size/price combinations as needed.

The Brand Library contains pre-filled product catalogs from popular professional skincare and cosmeceutical brands. Instead of manually entering product information, you can import entire catalogs or select specific products that match your inventory. This saves significant time when setting up your product recommendations. While we strive for accuracy, always refer to supplier websites for the most current product information.

To highlight your bestsellers or feature specific treatments more prominently, select any product or treatment in your catalog and check the “preferred” checkbox in the details window on the right side. Preferred items will appear at the top of the list in your app, making them easier to find and recommend during consultations. This feature is particularly useful for featuring seasonal offerings or highlighting your signature services.

The Catalog Manager allows you to create, customize, and manage three types of catalogs: Concerns, Treatments, and Products. By keeping these catalogs up-to-date with your specific offerings, you can efficiently provide targeted advice during consultations. You can search, sort, and filter catalog items, and make frequently recommended items “preferred” so they appear at the top of lists in the app.